Industry: E-Commerce (Amazon, Shopify, Flip.shop)
Client Type: Multi-platform online retailer
The Hidden Challenge
Our client, a growing e-commerce seller, expanded from Amazon and Shopify to a new sales channel — Flip.shop — integrated through Shopify. For over a year, sales were steady, but there was a hidden problem: none of the Flip.shop funds were being transferred to the client’s bank account due to a bank account linking error.
Most of the bookkeeping service providers record Shopify sales only on a cash basis (i.e., what actually hits the bank), because of this practice, the issue could have remained undetected indefinitely. Unfortunately, this meant more than a year’s worth of revenue was sitting unrecovered.
Our Approach
When Prosperlytics Consultants took over bookkeeping, we implemented our accrual-based Shopify accounting — recording revenue when earned, not just when received.
Our monthly reports quickly flagged a worrying trend: Shopify receivables were increasing every month without matching deposits. Through a detailed review, we traced the issue to Flip.shop transactions that had never been paid out.
We advised the client to contact Flip.shop immediately and guided them through the reconciliation and follow-up process.
The Result
The outcome was a major win:
- Approx. $34,000 USD recovered from Flip.shop
- Client expanded Prosperlytics’ role to manage his other two brands
- Strengthened receivables monitoring to catch similar issues in real time
Client Feedback
“I want to let you know how pleased we have been with Prosperlytics’ work. Your attention to detail is exceptional and we feel very lucky to work with your team!”
Key Insights for E-Commerce Sellers
The right accounting partner can directly impact your bottom line — sometimes in the tens of thousands.
Accrual-based bookkeeping can uncover lost revenue that cash-basis records may hide.
Monthly reconciliation is critical to spotting payment delays or errors early.